Policies and Procedures

MXVE BOOKING POLICY

  • Clients must book a minimum of 5 minutes before class 

  • Client can book a maximum of 2 months prior to class

  • Riders can only book classes if their account is in good standing 

  • Riders are allowed to make recurring/scheduled bookings

  • Riders must sign a liability waiver prior to taking their first class

  • There is a $49 application fee for all new membership sign ups unless waived via promotion or by coach.

CANCELLATION POLICY

  • Late cancellation is considered any cancellation within 1 hour of a booked class without a coach’s special accommodation. 

  • A rider may cancel any booking as needed prior to the 1 hour cut off before a scheduled class.

  • We have installed a $10/mo hold plan for members who wish to avoid a second application fee and can hold their membership instead of cancelling.

NO-SHOW PENALTIES

  • If a rider fails to not attend a class without cancelling “no-show” >1 class in rolling 30 days period, their account will be charge a $5 processing fee per no show thereafter. 

  • If a rider requests >2  late cancellations in a rolling 30 days period, their account will be charged a $5 processing fee per late cancellation thereafter.

MXVE Class Cancellation Policy

In our commitment to providing an invigorating group cycling experience, we enforce a minimum attendance requirement. This policy is in place to harness the collective energy that defines the MXVE experience.

Minimum Attendance Requirement

Classes will proceed only with a minimum of three registered riders or runners. Those not meeting this criterion will be cancelled 1hour before class to ensuring each ride and run sessions are vibrant and engaging.

5 AM Class Policy

Due to instructor travel time and out of respect of our members schedule, our 5 am classes will be the only class that will have an 11 pm cancellation the night before if minimum number of riders are not not signed up for the class.

MXVE CancellationNotification

Riders will be notified at least 1 hour in advance (*outside of the 5 am class) should a class be cancelled due to insufficient registration, allowing for alternative arrangements.

**All classes that are cancelled ahead of time by MXVE, LLC. Clear communication will be sent via email, and text message to the registered riders for the class affected by this decision. If you’re not signed up for the class ahead of cancellation, you will not be notified.

We encourage our members to book classes early, not only to secure their spot but also to contribute to the dynamic group atmosphere that makes MXVE Cardio Club exceptional.